Expert Banking BPO Services in North Carolina
FCS offers trusted Banking BPO Services in North Carolina, managing financial workflows such as collections, bookkeeping, and customer support with efficiency and compliance for institutions across the state’s banking hub in Charlotte and beyond.
Partnering with FCS for Smarter Banking Operations
First Credit Services (FCS) provides Banking BPO Services in North Carolina to help financial institutions improve efficiency. With 30+ years of expertise, we use AI, analytics, and omnichannel communication to manage bookkeeping, loan operations, collections, and customer support.
The Office of the Commissioner of Banks reported $9B in asset growth and $8B in deposit growth for 2024, with net interest margin at 3.33%, ROAA at 0.67%, delinquency at 1.07%, and declining OREO—all within a stable, well-capitalized system. These conditions favor outsourcing that ensures efficiency and compliance.
FCS delivers audit-ready BPO in loan servicing, customer care, collections, QA, and controls testing, backed by PCI Level 1 and FCRA standards. Our secure yet human-first approach strengthens trust between North Carolina’s banks, credit unions, and their customers.
How FCS Delivers Banking BPO Across North Carolina
Accounting
Streamlining financial processes with a focus on compliance and accurate reporting.
Bookkeeping
Strengthening financial operations through reliable reporting and regulatory compliance.
First-Party Collections
Acting as an extension of your team to reduce overdue accounts while preserving customer satisfaction.
Third-Party Collections
Experienced teams ensure that debt recovery is handled accurately, swiftly, and within compliance.
Customer Service & Call Center Support
We provide customer support across phone, email, chat, and SMS to ensure seamless engagement.
We are PCI Level 1 certified and fully FCRA compliant.
At First Credit Services, we provide specialized Banking BPO Services in North Carolina with a strong focus on security, accuracy, and compliance. State-chartered credit unions serve over 3.35 million members with $59B+ in assets, fueling demand for scalable support, payment recovery, and treasury reconciliation—especially for major institutions like State Employees’ Credit Union.
We align our services with NCCOB guidelines, NC Credit Union Division standards, and NCBA best practices, while pairing GLBA/PCI controls with third-party risk documentation. As a PCI Level 1 certified and FCRA compliant provider, we use advanced encryption, secure storage, and compliance-trained teams to protect financial data. With 30+ years of expertise, FCS helps North Carolina’s financial institutions streamline operations and strengthen customer trust.
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Frequently Asked Questions
How does FCS support NC credit unions?
We serve over 3.35M members with $59B+ in assets, offering scalable member support, payment recovery, and treasury reconciliation for institutions like SECU.
Why is compliance critical in NC?
The NCCOB and NC Credit Union Division require strict PCI DSS, GLBA, and FCRA adherence. FCS is PCI Level 1 certified and FCRA compliant to keep banks audit-ready.
Which NC regions benefit most?
We support banks and credit unions in the Triangle, Triad, Charlotte, and coastal markets, ensuring efficient operations and customer care.
How does FCS secure financial data?
We use encryption, secure storage, and audits, aligned with NCCOB standards and federal regulations, to safeguard sensitive data.